Course Description and Educational Objectives:

1. Just Culture CME Training Three 30-minute trainings
   1. A Just Culture: Building a Culture of Learning
   2. Making Better Behavioral Choices
   3. Finding Justice
   Just Culture Training
2. Pandemic Interprofessional Workshop (2.5 hours) Contact: Carol Ann B. Diachun, MD, MSEd. carol.diachun@jax.ufl.edu Trainees participate in interprofessional and multidisciplinary teams to develop teamwork skills through deliberate practice. Using a cooperative board game, this team-training workshop allows participants to practice clear and transparent communication, objective choices of words, closed-loop communication, continuous, organized and deliberate sharing of knowledge among team members, and use of cognitive aids and other available resources. Post-game debriefing provides discussion of applicability to the health care environment and for self-reflection. Educational Objectives: After attending this workshop participants will be able to:
   1. Demonstrate knowledge of teamwork elements through self-reflection of one’s own performance on non-technical skills.
   2. Practice teamwork skills in a game-based learning environment.
   3. Discuss the parallel of good teamwork skills in the game-setting to the clinical setting.
   Measurement/Evaluation:
   • Pre/Post Test
   • Session De-brief
   • Observer Assessment
3. Yellow Belt Training: Covers Lean Six Sigma Process Improvement at the Yellow Belt (first) level, providing a hands on, project based, learning experience that prepares the student to take the ASQ Yellow Belt Certification Exam if they choose to (there is a cost associated with this exam). Consists of 3 eight-hour training days over several months, plus the pre-requisite of Lean Approach to Improvement in Healthcare Intro Course. Work on project occurs between the training dates. Goal for trainees and faculty is to present and publish projects, and present at the UF College of Medicine – Jacksonville's annual Celebration of Resident and Fellow Education and Research Day. Faculty, staff, trainees can look for dates and sign-up via Healthstream. Educational Objectives:
   1. Describe foundations and principles of Lean Six Sigma
   2. Define 8 wastes and impact on processes
   3. Recognize how to select and use various performance improvement tools (Value Stream, VOC, CTQ, SIPOC, 5 Why’s, Fishbone)
   4. Apply basic data collection methods and analysis of metrics within the DMAIC process
   Measurement/Evaluation:
   • Course certificate, course evaluation, attendance, project completion
4. Lean Approach to Improvement in Healthcare (4-hour Intro Course): This course provides an overview of the Lean Six Sigma approach to improvement in Healthcare. Lean-Six Sigma is a fact-based, data-driven philosophy of improvement that values defect prevention over defect detection. It drives customer satisfaction and bottom-line results by reducing variation, waste, and cycle time, while promoting the use of work standardization and flow, thereby creating a competitive advantage. The workshop focuses on familiarizing the audience with Lean Six Sigma terminology and tools used in this methodology. Additionally, we discuss Performance Improvement Teams (PIT) and when they can be helpful in improvement initiatives. Educational Objectives:
   1. Describe Lean Six Sigma approach to improvement in Healthcare.
   2. Describe basic tools used in Lean Methodology (Six Sigma, Value Stream Mapping, 5S, Fish Bone Diagram, etc.)
   3. Explain the 5S approach to minimizing waste.
   4. Articulate each stage of DMAIC.
   5. Explains the roles of PI Team members.
   6. Evaluate whether an improvement initiative requires a PI Specialist facilitated by Performance Improvement Team (PIT) or is a “Just-Do-It” project.
   Measurement/Evaluation:
   • Course certificate, course evaluation, attendance
5. Green Belt Training: Coming in 2021! Register in Healthstream
6. RCA Workshop: Participants take part in an interactive Root Cause Analysis event designed to provide experience in utilizing three of four common tools (5- Whys, Cause and Effect Diagram, Failure and Effects Mode Analysis, or flowchart) commonly implemented in the field of quality improvement. (See Basic Required Program for Residents and Fellows page for details)